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Manage Your Team
Interpersonal skills are critical to build and sustain strong working relationships. Developing these skills allows your team to work creatively with others, communicate clearly, adapt to change, and interact effectively with diverse teams.
Emotional Intelligence
Emotional intelligence enhances your team’s ability to understand, handle, and express emotions, and how to read people and empathize with them. The Introduction to Emotional Intelligence Course Pack defines emotional intelligence and how to take advantage of it in the workplace.
Contact your Outreach Specialist to learn how you can bring this course pack to your team in a group setting or as a self-paced individual learning experience.
Listening Essentials
Listening helps build relationships, solve problems, ensure understanding which translates into fewer errors and less wasted time. Build your team’s listening skills in just a few hours with these self-paced, online courses at no cost to your department.
Listening Essentials: The Basics of Listening »
Duration: 60 minutes
This course covers the benefits of being able to listen effectively as well as active listening techniques to maximize your team’s understanding of what they hear.
Listening Essentials: Improving Your Listening Skills »
Duration: 60 minutes
In this course, your staff will discover how roadblocks such as distractions, emotions can interfere with how they listen to and interpret information, and how removing them will improve their listening skills.
