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Manage Your Team
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Conflict Resolution Skills Every Manager Needs


Strong conflict management skills give you the advantage and can lead to personal and professional growth for you and your staff. These KP Learn courses provide conflict resolutions techniques and strategies to effectively handle friction in the workplace.


Confronting Workplace Conflict »

Duration: 25 minutes

In this course, you’ll learn some of the major sources of workplace conflict. You’ll learn how to recognize your own conflict style and how to work toward conflict resolution. You’ll also learn strategies and approaches to conflict management and working with difficult people.


Facing and Resolving Conflict in the Workplace »

Duration: 30 minutes

In this course, you’ll learn about the common sources and signs of conflict, as well as a process for resolving conflict when it occurs. You’ll also explore ways to get the conflict resolution process back on track if difficulties arise.


Handling Team Conflict »

Duration: 30 minutes

In this course, you’ll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You’ll also learn about best practice approaches to resolving conflict and the tenets of principled negotiation.