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Manage Your Team
Helping your employees develop good communication skills delivers short- and long-term benefits for your department and the bottom line. Share these short, no-cost courses with your staff to build their communication skills.
Communicating Effectively with Customers »
Duration: 30 minutes
Effective communication is essential to the success of any organization. This course explains to your team how to adapt to the different communication types and identify the common emotions that customers experience.
Polishing Your Skills for Excellent Customer Service »
Duration: 24 minutes
In this course, your staff will learn how to project an excellent service attitude that will enhance their interaction with KP members. They’ll also explore how to establish effective customer relationships and involve customers in problem solving.
Providing Effective Internal Customer Service »
Duration: 30 minutes
In this course, your employees will learn about the different types of internal customers and how to identify internal customer service relationships. They’ll also learn about the importance of getting to know the internal customers, identifying their expectations, and taking action on those expectations.
